The term Business Process Management (BPM) refers to organizational activities that is implemented to optimize work processes. Business process management very often utilizes software tools designed to assist companies in business process optimization.  

Because of the increased emphasis on Quality in the business place as a means to improve operation BPM is better describes as Business Technology and Quality Technology Integration.  BPM is rapidly growing concept that is proving to be a dynamic solution in solving some of the most challenging process problems in business today. 

Ultimately, each business process management project modifies the way a company operates by boosting their work efficiencies and capacities for processes to be flexible and adapt to change.  A properly designed and implemented business process management system provides crucial benefits for a company.  More specifically, a BPM solution can reduce the time needed to complete a business process, the number of steps required to perform tasks or the number of errors made in implementing an activity.

A properly implemented business process management solution can be expected to:

• Improve product or service quality.
• Cut operational costs.
• Reduce the number of employee hours needed to complete a job, thereby increasing efficiency.
• Free up company resources, including employees, that may be utilized for additional growth in other areas. 
• Automate routine procedural tasks.
• Increase revenu by dramatically enhancing customer service.
• Improve call center operational performance. 

Because business process management software provides real-time visibility into business operations, BPM tools  are ideal for improving the financial return from available business resources.